Account terms and privacy

PLAYORA Terms of Service

Version playora-2026-10-05-v1. Effective upon first publication.

1. PLAYORA, worldwide service and 24/7 support

The PLAYORA team provides game boosting, game-account buying and selling, in-game shop services and game information at playoragames.com for customers worldwide. Availability depends on the game, server/region, offering, stock and lawful payment-provider coverage. A global service does not mean every product or payment route is available in every country.

We operate online 24 hours a day, seven days a week. Our support team responds around the clock, and our boosting, shop, account and other offered service teams process orders 24/7. Contact us in your order or account support conversation, or at support@playoragames.com.

24/7 operation means round-the-clock service and support, not that every order finishes immediately. Each order has its own delivery conditions, and payment confirmations, game maintenance or an ongoing investigation can take time. We keep you informed about interruptions that affect your order.

For help with a particular game, open its game page, choose the relevant service and read the offer details, available FAQs and guides. Your order page contains your agreed conditions, progress, messages and payment information. Ask support whenever you need clarification before buying.

2. Eligibility and account security

You must be at least 18 and old enough to enter a binding agreement under the laws that apply to you. You must have authority to use or transfer any game account you submit. Do not submit stolen accounts, fraudulent payments, misleading ownership evidence or unlawful material.

PLAYORA sign-in uses Google or email verification, without a PLAYORA password. Keep your Google/email account and authenticator secure. Never share PLAYORA sign-in codes, authenticator codes, recovery codes, wallet private keys or seed phrases with anyone, including staff. Tell support if you suspect unauthorized access.

Customer, administrator and booster portals have separate sign-in sessions. Staff must complete their required second factor. We may restrict access to investigate credible abuse or security concerns, while preserving legitimate order obligations and applicable consumer rights.

3. Offers, estimates and accepted orders

Read the selected game, region/server, product, quantity, price, delivery conditions and requirements before ordering. Limited-stock, discounted and timed offers apply only while their stated conditions are met. Browsing a listing does not reserve it.

A custom-boost form gives an estimate. Staff review your request and issue the final quote. You review and accept the quote before payment. Fixed packages have specified prices and can go directly to checkout without a separate custom-quote approval.

The accepted order records what we agreed to deliver. We do not replace it with a later catalog description, change its price without agreement or silently remove a selected requirement. Fulfillment requires verified payment and the necessary agreed access or delivery information.

4. Boosting: every promise belongs to the package or order

Rank, win rate, hero, role, queue, play mode, scheduling, completion criteria and other boosting requirements are defined per package or accepted custom order. There is no website-wide win-rate target, rank promise or universal completion time.

Where win rate is included, the offer must explain which matches count, the measurement period and any agreed exclusions. If a requested condition is not included in the final quote, ask us to clarify it before acceptance. The accepted conditions are the ones we must fulfill.

An offering may involve playing on your account or playing together with you. Use the mode and secure access process specified in the order. Never put game credentials in ordinary messages or public screenshots. Do not share unrelated personal email access or financial credentials.

Every order is handled with the aim of delivering exactly what we agreed and protecting your account throughout the service. If we fall short or cause verified harm, we take responsibility through our refund and compensation commitments.

If we fail to fulfill an agreed deliverable or condition of your order, you are entitled to a 100% refund of that order's purchase amount. This includes a promised rank, win rate, hero/role restriction, quantity or guaranteed deadline that we do not meet. Partial work does not reduce this full-refund promise. An explicitly labelled estimate is not a guaranteed deadline; any change to an actual guarantee requires your agreement.

If required customer access or availability is missing, we explain the problem and agree how to proceed. We cannot silently treat a paused order as completed. A repair, repeat service, extension or replacement is optional for you when a full refund is due; we will not force you to accept it instead.

Account damage caused by our service

If PLAYORA or a booster or staff member acting on our behalf damages your account while providing a service, we take responsibility and provide fair monetary compensation for the verified harm. This is separate from any full order refund you are entitled to. Examples include damage to rank or win-rate statistics caused by our handling of the order, unauthorized spending or removal of in-game assets, loss of account access, or a restriction caused by our actions.

For rank or win-rate concerns, we review the account's starting position, relevant match history, the agreed match scope and conditions, and the effect of matches played by our team. A lower win rate can be reviewed even if no separate WR guarantee was purchased. Competitive play can include losses: a single loss or temporary fluctuation is not automatically compensable damage, and this clause does not promise that every match will be won. We explain how the evidence distinguishes ordinary play from harm caused by our service; we do not dismiss a claim simply because the order's final rank was reached.

The compensation amount is assessed case by case using the nature and extent of the damage, reasonable supported recovery or replacement costs, and any lasting loss. We explain our assessment and proposed monetary amount in writing; there is no universal payment per lost match or WR percentage point. We may offer restoration at our expense where feasible and with your consent, but we do not promise that a publisher can reverse statistics, restore items or remove a restriction. We will not force you to accept more gameplay, store credit or a replacement service instead of compensation for verified harm.

Report the issue through your order's support conversation or support@playoragames.com. We review evidence from both you and our team, without requiring you to obtain records only we hold. The review, updates and appeal process below also applies to damage claims. Before a compensation transfer, we confirm its amount, supported crypto asset/network and verified destination; PLAYORA covers the outgoing fee so the agreed compensation is not reduced. We account separately for the order refund and account damage, avoid paying twice for the same loss, and do not cap compensation automatically at the order price or make an undisputed refund depend on settling the damage claim. Your rights under applicable law remain unaffected.

5. Shop orders

Shop fulfillment is handled by PLAYORA staff, 24/7, after verified payment. Check the product, platform, region/server, quantity, recipient and delivery method before paying. A product page explains the information needed and the agreed delivery conditions.

If we fail to supply the agreed item, quantity or guaranteed delivery condition, the full-refund promise applies to the affected order. Report incorrect, missing, unusable or materially misdescribed delivery through its support conversation. Keep relevant delivery evidence and do not send another payment unless a new authenticated checkout clearly requires it.

When an issue is caused solely by incorrect recipient information you supplied and we delivered exactly as agreed, we investigate recovery options rather than automatically treating it as our fulfillment failure. Mandatory rights still apply, and no new recovery charge is imposed without your agreement.

6. Buying accounts and account protection

Read the account's game, region/server, attributes, access included, restrictions and handover steps before purchase. We verify payment before secure delivery. Complete the stated security steps and report any missing access or discrepancy promptly.

If an account is reclaimed, becomes unusable, is suspended or banned, or loses the access promised in the order, and our review confirms that the buyer did not cause the problem, we provide a 100% refund of the account order's purchase amount. Covered examples include:

• A seller or previous owner recovers the account or its required recovery access.
• The supplied login or required linked-email access is missing, invalid or not transferable as promised.
• Undisclosed restrictions or previous-owner conduct prevent the agreed use or cause a suspension or ban.
• The delivered account materially differs from its agreed description.
• The account is restricted because of the sale/transfer itself, where the buyer did not independently cause the restriction.

We review the order description, access history, dates, messages and available publisher notices. We do not presume that the buyer caused an issue merely because it appeared after delivery. Ordinary play and following our agreed password/security-change instructions do not, by themselves, cancel protection. A general warning about publisher rules does not cancel the protection promised here.

Buyer-caused harm can include cheating/botting, abuse, sharing access with an unauthorized person, reselling/transferring the account or deliberate destruction, when the evidence connects that action to the reported problem. It is not enough to assert an unrelated rule violation. Fraudulent claims are not covered.

Marking an order delivered or completed does not automatically end this protection. Report problems promptly so evidence can be preserved; these terms impose no hidden short reporting cutoff. We explain an adverse decision and offer a review by another authorized reviewer where available. You keep any rights to an independent complaint or remedy under applicable law.

7. Selling an account to or through PLAYORA

Customers may submit accounts for staff review. Submission does not guarantee approval, purchase or resale. Disclose relevant restrictions and provide accurate control/ownership evidence. Public screenshots must not expose credentials or unrelated personal information.

Every seller offer identifies one of two arrangements:

• PLAYORA buys first: the accepted offer states the purchase amount, required verified transfer and payout due event/deadline before resale. Resale performance does not create a new condition for paying an already-due purchase obligation.
• Resale/consignment: the accepted offer states seller proceeds or commission, the buyer-payment and handover conditions, any clearly stated dispute hold and when payment becomes due.

The offer also specifies payout asset/network, fees, recipient verification, responsibility for account problems, withdrawal conditions and the treatment of buyer refunds. No commission, price, waiting period or payout deduction is invented after you accept. Changes require fresh acceptance. Before acceptance you may use the available withdrawal process; afterward the agreement and applicable rights govern withdrawal.

Buyer refunds and seller obligations are handled separately. A buyer's eligible full refund is not conditional on our first recovering money from a seller. Buyer and seller conversations remain separate. PLAYORA offers neither a user wallet nor an escrow service under these terms.

8. Direct cryptocurrency payments

Only the assets and networks shown in checkout are supported. Follow the invoice's exact amount, destination, network, validity and memo instructions. Review displayed conversion and fees before authorizing a transfer. Payments are direct purchases; you cannot top up a PLAYORA wallet.

A transfer screenshot or transaction hash is not sufficient proof of payment. We verify provider evidence and reconcile underpayments, overpayments, late payments, duplicate payments and expired reservations. Extra funds do not become store credit, and a late transfer does not take stock already sold to someone else.

Wrong-network or wrong-address transfers may be unrecoverable. Contact authenticated support to investigate; never disclose wallet recovery material. Provider outages, confirmation times and compliance reviews can delay a result. NOWPayments may request verification or restrict a transaction under its own policies; we cannot promise that it will never do so.

9. Refund amount, cancellation and processing

For a refund covered by our full-refund promise, we return 100% of the purchase payment allocated to the affected order, including charges collected by PLAYORA for that order. We make no deduction for work already performed, administration, our original processing costs or the cost of sending the refund. PLAYORA bears the outgoing refund fee so it does not reduce that amount.

Our default is to return the original crypto asset and the original number of units allocated to the order. This avoids silently choosing a later exchange rate. A different supported asset/network or valuation method requires your express agreement, with its exact amount disclosed beforehand. Separately charged wallet/exchange costs paid directly to a third party, unrelated later in-game purchases and changes in market value are not part of the order purchase amount; this does not restrict any further remedy required by law.

Duplicate or excess payments are accounted for separately and are not forfeited or turned into a site balance. A previous partial refund counts toward the total refund for that same order, so you are not paid the same amount twice.

You can cancel for a full refund before fulfillment starts. If you simply change your mind after correctly performed work has started, we explain any properly disclosed, lawful charge for work actually supplied; without an applicable pre-agreed basis, we do not invent a deduction. This change-of-mind rule never reduces a full refund owed for our failure or a protected account problem.

Request a refund from the order's Help/support conversation or email support with the order reference. We may need relevant evidence and a verified recipient address, asset/network and memo. An exchange's sending address is not automatically a safe refund destination. Do not return credentials or items to an unverified contact; support will coordinate any necessary safe handback without making you recover an inaccessible account yourself.

We aim to give a substantive assessment within 72 hours of receiving the necessary evidence and to initiate an approved refund within 48 hours of confirming a usable destination. These are proposed service targets, not permission to miss a shorter legal deadline. If provider checks or a complex investigation prevent completion, we explain what is outstanding and provide updates at least every 48 hours while action remains pending. Blockchain/provider confirmation may take additional time. We report completion only when transfer evidence is verified.

Where applicable law provides withdrawal or additional refund rights, those rights remain available. A generic terms acceptance does not waive a withdrawal right or record any separately required request for early performance.

10. Game rules, content and safe use

PLAYORA is independent of game publishers unless expressly stated otherwise. Publishers may prohibit boosting, sharing or transferring accounts and can restrict accounts. Read the game-specific information before buying. We do not claim publisher endorsement or immunity from enforcement. These risks do not erase the full-refund protections expressly promised above.

Use support, reviews and uploads responsibly. Do not harass people, fabricate evidence or publish private information. We use submitted material to operate and support the transaction; private chats and proof are not advertising permission. We seek separate permission for marketing use of private customer material.

Game FAQs and service help explain selection, delivery, access, payment and issue reporting. Staff-managed news, patch notes and guides may become outdated when games change; an article is not an additional order guarantee. If help text conflicts with an accepted order or the full-refund promise, contact support; a generic help article cannot silently reduce an agreed protection.

11. Complaints and changes

Our support is available 24/7. If you disagree with a decision, reply in the case or email support and request a second review. We explain the evidence and reasons, allow relevant additional evidence and aim to finish the review within seven calendar days; delays receive a reason and updated timeframe. We do not impose a short appeal deadline that removes mandatory rights.

Nothing here excludes liability or rights that applicable law does not allow us to exclude. We do not require compulsory arbitration or claim that only a court in an undisclosed location can hear your complaint.

Changes are published as dated versions. Existing order agreements remain available and are not silently rewritten. The Privacy Notice explains how we use personal information. This version takes effect upon first publication; later changes require a new dated version.

PLAYORA Privacy Notice

Version playora-2026-10-05-v1. Effective upon first publication.

1. Who to contact

The PLAYORA team is responsible for the personal information used to operate playoragames.com and the services described in this notice. We serve customers worldwide. Contact support@playoragames.com or your account's support conversation for privacy questions or requests. Support is available 24/7; a substantive privacy investigation may take longer than an initial reply.

2. Information and purposes

InformationAccount information

Source and useYour email, display name, account role and accepted terms; used for your account, communication and agreements

InformationSign-in and security

Source and useEmail verification, Google identifier/verified email when selected, sessions, authenticator protection and security/audit events; used to authenticate you and protect access

InformationBoost and shop orders

Source and useGame, region/server, selected requirements, quotes, schedules, delivery information, progress and proof; used to estimate, agree, fulfill and support your order

InformationAccount sales

Source and useSubmitted attributes, screenshots, control/ownership evidence, offers and handover records; used to review, sell, transfer and support accounts

InformationPrivate game access

Source and useNecessary credentials or transfer material you submit through secure screens; used only for the authorized service or handover

InformationFinancial records

Source and useInvoice references, asset/network, amounts, transaction evidence and necessary refund/payout destinations; used to verify payments and administer financial obligations

InformationSupport

Source and useMessages, uploaded evidence, related email and case notes; used to answer questions, investigate issues and administer protection/refunds

InformationPreferences and public contributions

Source and useFavorites, optional notification choices, availability-alert consent and submitted reviews; used to provide those functions

InformationTechnical operation

Source and useRelevant request, network and security information and aggregate performance measurements; used to prevent abuse and diagnose failures

Information comes from you, your use of PLAYORA, the selected sign-in/payment providers and authorized staff performing the service. Buyer and seller private conversations are separate. Public listings and reviews are distinct from private credentials, proof and support records.

PLAYORA has no customer password or stored-value wallet. Google sign-in currently requests OpenID and email claims, not permission to read your Gmail messages. Never send wallet seed phrases, private keys, PLAYORA codes, unrelated personal email credentials or unnecessary identity documents in game-order chat.

3. Why processing is permitted and what is optional

We use necessary account/order information to take steps you request and perform the agreements you enter. We use proportionate security, fraud-prevention, service-administration and claim-defense processing for legitimate interests where that basis is recognized, subject to the rights and safeguards that apply. We retain or disclose records where an applicable legal obligation requires it. Where optional processing needs consent, we request it separately and allow withdrawal.

Accepting the Terms or reading this notice is not blanket consent to unrelated processing. Required order/access information is necessary for the corresponding service; optional alerts and preferences are separate. Declining Google sign-in does not prevent use of the offered email sign-in method.

Rules may calculate a price estimate or check availability, permissions and payment state. Staff review final custom quotes and disputed account/refund decisions. Contact support to explain an incorrect result and request human review.

4. Sharing and service providers

Authorized staff and assigned boosters receive information needed for their work. Private credential access is restricted and audited. We do not automatically disclose a buyer's identity, private messages or credentials to a seller, or the reverse.

Our infrastructure providers support the website, database, private files, DNS and self-hosted mail. Google authenticates customers who select its sign-in service. NOWPayments processes crypto transactions, reconciliation and its own checks. Your email provider receives messages addressed to you. Public blockchains can expose transaction addresses, amounts and history independently of PLAYORA.

Google and NOWPayments have their own policies, including Google's privacy policy (https://policies.google.com/privacy) and NOWPayments' privacy policy (https://nowpayments.io/doc/privacy-policy.pdf). NOWPayments may hold a transaction or request verification. We cannot promise anonymity or that a provider will never request identity information.

We do not sell personal information or share it for targeted advertising. Private chat, proof and game credentials are not licensed for advertising; separate permission is required to use private customer material in marketing. We may make proportionate disclosures required by law or necessary to establish or defend a claim, with access limited to the purpose.

5. Worldwide service and international processing

Customers, authorized staff and service providers may be in different countries. Consequently, information may be processed outside your country, where laws can differ. Worldwide availability does not imply that all information stays in one country or that a provider is available everywhere.

International processing remains subject to applicable data-protection requirements, including a valid transfer arrangement where required. Contact support for information about the recipients and safeguards relevant to your data.

6. Cookies and browser storage

PLAYORA uses first-party cookies for sign-in, browser binding and security. Customer, administrator and booster sessions are separate. Browser storage also supports return navigation, permitted non-secret order selections and a reduced-motion preference. Clearing storage may sign you out or remove these preferences.

Current application storage:

Name__Host-bp-customer-session, __Host-bp-admin-session, __Host-bp-booster-session

PurposeFirst-party sign-in for the relevant portal

DurationCookie lifetime up to 7 days; server-side inactivity expiry is 30 minutes and access may be revoked earlier

NameCorresponding __Host-bp-…-browser cookies

PurposeFirst-party browser binding and sign-in/security checks

DurationUp to 30 days from creation

Nameplayora.google-return.customer, .admin, .booster in session storage

PurposeReturn to the requested page after Google sign-in

DurationConsumed on return; ignored after 10 minutes; otherwise browser session storage rules apply

Nameplayora.configuration in session storage

PurposePreserve permitted non-secret estimate selections through sign-in

DurationIgnored after 15 minutes; removed by the flow's cleanup or browser session storage cleanup, not a timed background deletion

Nameboosterplus.motion in local storage

PurposeRemember a reduced-motion choice

DurationUntil you change the preference or clear site storage

These are PLAYORA first-party functions. Choosing Google sign-in or visiting a payment-provider page may also involve that provider's own storage, described by its policy. The private operator webmail interface is separate from customer pages and has its own session settings.

The reviewed application uses functional storage, not an identified advertising or behavioral-analytics integration. Configuration drafts exclude credential, free-text and upload fields. If we introduce optional tracking, we will explain it and obtain any required choice before activating it. These functions do not let staff inspect unrelated browsing activity.

7. Retention and deletion

We retain information for the purpose for which it was collected and review whether it is still needed. The following is our proposed default operational schedule; it must be implemented and verified before this wording takes effect:

CategoryActive account/profile

Retention ruleWhile needed to operate the account; after a verified closure request, remove or anonymize eligible profile data within 30 days, subject to identified obligations/holds

CategoryExpired sign-in challenges and session material

Retention ruleNo longer usable after their technical expiry; retained residual security evidence is reviewed under the security-record rule below rather than treated as an active session

CategoryGame credentials and transfer secrets

Retention ruleRemove when no longer needed for agreed fulfillment/handover, normally within 30 days of completion; preserve only necessary material for a specific unresolved case, and ask the user to rotate access when appropriate

CategoryOrdinary support chat/email and attachments

Retention ruleUp to 12 months after the last substantive interaction, unless a specific order dispute, claim or legal obligation requires the relevant evidence longer

CategoryClosed cases and dispute evidence

Retention ruleReview 24 months after final closure; erase or anonymize unless a documented continuing claim, enforceable obligation or legal retention requirement justifies more time

CategorySecurity/audit records

Retention ruleUp to 12 months for routine access/security evidence; longer only for a recorded investigation, claim or applicable legal obligation; transient diagnostics are kept only as long as needed for the fault being investigated

CategoryPayment, refund, payout and accepted commercial records

Retention ruleUntil obligations are settled and the applicable accounting, tax, dispute and legal-claim retention periods expire; separate essential evidence from unnecessary credentials, ordinary messages and other personal details

CategoryFavorites and optional alert preferences

Retention ruleUntil removed, withdrawn or the related account closes; keep only the minimum suppression/consent evidence needed to honor the choice and demonstrate its handling

CategoryPublic reviews

Retention ruleWhile relevant and lawfully published; remove or anonymize personal attribution when appropriate; do not treat every anonymous review as a deletable financial record

CategoryUnattached uploads and temporary data

Retention ruleFollow their documented technical expiry and cleanup process; bound evidence follows the corresponding order/case rule

A hold must identify its purpose and affected records, and is reviewed at least every 90 days. It is not a reason to retain every category indefinitely. Applicable legal deadlines take priority where they require a different period or earlier action. Contact support for the retention criterion applicable to your particular records.

Automated account deletion is not currently enabled. You can still submit a rights request through support; unavailable self-service does not remove your rights. We distinguish removal from the live application, pending file cleanup and justified retained evidence. An initiated cleanup is not a claim that every copy has disappeared.

There is currently no qualified off-host backup/recovery system for this deployment. We do not promise backup protection or backup erasure that has not been implemented. Before introducing backups, we will document copy retention, restricted use, expiry and how deletion decisions are preserved during restoration. A public blockchain is independently maintained and cannot be erased by PLAYORA.

8. Security and your requests

We use encrypted transport, role-based access, mandatory staff second factors and protected game-credential storage. These safeguards reduce risk but do not guarantee that data can never be lost, misused or exposed.

You can use available profile, notification and export controls or contact support to request access, correction, deletion, restriction or portability, or to object to processing where the applicable law provides that right. We may need proportionate verification of account control. We do not require an unnecessary identity document through an ordinary chat message.

We aim to respond to a privacy request within one calendar month and comply with any shorter applicable deadline. If an extension is legally allowed and needed, we explain it, its reason and the new deadline. Withdrawing optional consent does not make earlier lawful processing invalid, and necessary account/transaction messages are distinct from optional updates.

Account exports are separately paginated authorized records, not a single frozen snapshot or a download of somebody else's data. Store downloaded records privately. You may complain to the competent data-protection authority under the laws that apply to you; support can explain the appropriate contact route once the relevant jurisdiction is identified.

9. Age eligibility

PLAYORA is intended for adults aged 18 or older who can enter a binding agreement. If you believe a person below that age has supplied information, contact support so we can assess it, restrict inappropriate use and handle the information under applicable requirements. This policy is not a claim that document-based age verification has been implemented.

10. Changes

We publish a dated version when this notice takes effect and update it when relevant practices change. Material changes to purposes, recipients or optional processing will be communicated as required. An old terms acceptance is not permission for unlimited new uses. Contact support at any time if you need an explanation.